1. Introduction
This Privacy Policy outlines the personal information we collect and how we handle it to deliver Astro securely and responsibly.
2. Information We Collect
a. Information You Provide Directly
- Account and contact details such as name, email, company, and phone when you register or contact us.
- Payment information and billing details for Astro purchases and related services.
- Support communications you share through tickets, feedback, or surveys.
b. Information Collected Automatically
When you browse our site or use Astro, we automatically log usage data such as IP address, browser type, operating system, pages viewed, and access times. We also use cookies and similar tracking technologies to understand preferences and improve the experience.
c. Information from Third Parties
We may receive additional information from trusted partners—including payment processors like Stripe or hosting providers—when needed to deliver our services.
3. How We Use Your Information
- Provide, maintain, and enhance Astro’s products and services.
- Process transactions and deliver purchased licenses.
- Communicate about accounts, support requests, and product updates.
- Ensure compliance with applicable laws, contracts, and security standards.
- Run analytics to understand performance and improve the user experience.
- Detect, investigate, and prevent fraud, misuse, or unauthorized access.
4. Legal Basis for Processing (EU/EEA Users)
For individuals located in the European Union or European Economic Area, we process personal data under one or more of the following legal bases: performance of a contract, legitimate business interests, compliance with legal obligations, or your consent when required.
5. How We Share Information
We do not sell personal information. We share it only when necessary with service providers (hosting, billing, analytics, or support), to comply with the law, or as part of a business transfer such as a merger or acquisition. All partners are required to handle data securely and solely for our specified purposes.
6. Data Retention
We retain personal information only for as long as needed to fulfill the purposes described in this policy or to meet legal requirements. When data is no longer required, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your data; object to or restrict processing; withdraw consent; or request data portability. To exercise these rights, contact us atlegal@blackstone.studio. We will respond in accordance with applicable privacy laws.
8. Cookies and Tracking Technologies
We use cookies to maintain session preferences, analyze site traffic, and improve performance. You can manage or disable cookies through your browser settings, though doing so may impact your experience with Astro.
9. Security of Your Information
We employ industry-standard safeguards—encryption, firewalls, and access controls—to protect personal data. While we work hard to secure your information, no online transmission or storage solution can be guaranteed 100% secure.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your place of residence, including the United States. We implement appropriate safeguards, such as contractual clauses, to comply with applicable data protection laws during these transfers.
11. Children’s Privacy
Astro is not intended for children under 16, and we do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 16, we will promptly remove it.
12. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will post the revised version on this page with an updated effective date. Continued use of Astro after changes are posted means you accept the revised policy.
13. Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Blackstone Studio, LLC30 N. Gould St. Ste R
Sheridan, WY 82801
United States
legal@blackstone.studio